Updated: September 2020
Thank you for using Lucidity!
If you have any questions or concerns, contact us on firstname.lastname@example.org.
Lucidity (Get Lucidity Limited, company no. 11846628) (“Lucidity,” “we,” or “us”) is an online strategy platform (the “App”) that allows you to create, manage and communicate your strategy. We may offer this App via http://getlucidity.com (our “Website”) and any other website or application owned, operated or controlled by us. These will be referred to collectively as the “Service”.
We will never sell your data to third parties. We collect it to provide and improve the Website and Service.
When you register to use the Service as either a new Customer or an invited or prospective Customer you are required to provide some personal information including name, email address and a password. If you are an owner of an account this may include payment information.
During the course of using the Service content will be created by you or associated Customers. This information is owned by you and remains private. We may anonymise the content for benchmarking but will not provide access to it to third parties.
Personal information may be used to provide free of charge marketing material if you have opted in to receive marketing information. You can change your marketing preferences at any time.
Personal information may be used if we need to inform you of system maintenance that may impact access to the Service.
We collect information when you access the Service including your IP address, device information and usage on the Website. Information is used to improve and develop our Website and Service.
Cookies and Tracking:
We may use various technology to collect information such as cookies. This data will be aggregated information to:
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website and Service. See http://www.allaboutcookies.org for more information on how to delete cookies.
We use one or more web analytics service provides to help us understand how Customers use the Website and Service.
Customers within the same Company can see Strategy Content, which may include some personal information.
We use Stripe as our third party payment processor to help us provide the Service, this provider will have access to your personal information only to provide payment processing facilities for the Service on our behalf.
We will endeavour not to keep your personal information for longer than necessary in order to facilitate your use of the Website and Service. We will delete any information from a Customer account 90 days from the termination of the account except we may retain certain information to prevent identity theft, legal disputes and misconduct, even if deletion has been requested.
Legal Basis of Processing:
We shall only be entitled to process your personal information as above to the extent that at least one of the following applies:
Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests of your fundamental rights and freedoms which require protection of personal data. Our legitimate interests may include:
We may also disclose your personal information to third parties:
You have a number of rights as a data subject as summarised below:
You can exercise these right by contacting us at email@example.com and/or by following our online account procedures. We shall respond to your requests without undue delay and in any event within one month unless we need to extend such period by up to two further months in specific circumstances.
Please note that if you delete or restrict your account or required personal information, this may prevent you from making full use of our Website and/or Service.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website or Service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, including people who work for us.
The transmission of your personal information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or from our Website or Service; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
We hope we can help you to resolve any query or concern you have over the use of your personal information, but you do also have the right to complain to your local regulatory authority if you think a data breach has occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at www.ico.gov.uk.
In the event of data theft or an identified risk, we may suspend access to our servers, emails and online systems and take other urgent steps at our discretion to protection the personal information we hold. If we think that personal data has been compromised, we will report the issue to the Information Commissioner and follow all required procedure. We will notify you without delay if we believe a data breach is likely to result in a risk to your rights and freedoms.
If you need any help or assistance in relation to the use of our Website or Service, please contact at firstname.lastname@example.org and we will do our best to get back to you promptly.